Refund policy

Non-Refundable Items (unless faulty): Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. We do not refund orders for buyer’s remorse. Except for Customers residing in Brazil. 

Faulty Items: If an item is faulty or damaged, you should contact customer care as soon as possible (usually within a specified time frame like 48 hours to 7 days) with details and photos to arrange a resolution, and the return postage costs may be reimbursed. 

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore Taynee Lord Merch reserves rights to refuse returns at its sole discretion.